Terms & Conditions Onsite.

1. A refundable security deposit is required for this caravan. Deposit amount and type will be included in your quote and refunded after the caravan has returned.

2. Your delivery site must be flat and hard-sealed. Vans and towing vehicles have very low clearance. If the site is unsuitable, we cannot deliver the caravan, and you will need to choose an alternative. You are not entitled to a refund if the site is found unsuitable by our driver, for any reason.

3. The site must be readily accessible and not behind any roller door. The caravan cannot be parked behind any locked gate, fence or door unless access is always provided to Pennywise Rentals or their representative. The caravan must be parked at least 1.5 metres from any building or vehicle.

4. Photo ID in the same name as the card used for your deposit is required.

5. The caravan must always remain onsite. Only the company or their representative can move the caravan from your site.

6. The hirer will be responsible for insurance. Pennywise Rentals cannot offer insurance advice. The company will provide any information required by the customer to arrange insurance upon request.

7. The insurable amount will be noted on your contract.

8. We do not set up your caravan at delivery. The customer is required to pack before collection due to liability issues. Our driver will show you the caravan features, and you can also find information on our tutorials or by a simple Google search.

9. The customer must allow Pennywise Rentals access to collect the caravan at any time upon request, regardless of the reason. The customer must not inhibit or deny access when requested by the company.

10. The caravan must be maintained, clean, and in good order throughout the hire. If something breaks, you must notify Pennywise Rentals and, if directed, repair it. Any damage to the caravan, regardless of cause, is the responsibility of the customer named on the contract.

RELOCATION: If you wish to change sites during your hire, we can do this for you. The price will be quoted upon request. Please give as much notice as possible.

HIRE PERIOD: One day of hire equals 24 hours. 25% of the daily rate applies per hour over this time up to four hours, after which the full daily rate applies.

CARD REQUIREMENTS: A debit or credit card is required for your contract. The original cardholder must be present with photo ID and card before dispatch or at delivery to sign the hire agreement. Personally signed documents are required. If you do not have a credit or debit card, a friend or family member can complete this on your behalf but will be responsible for the rental in the event of default, damage, or loss. This card will be used to process any required payments, including unpaid rental amounts. The card may be tested during your hire period. If the card fails, the contract may be cancelled, and the caravan collected. If a payment is due and not received by the due date, the company will attempt to charge the card on file. If this fails, a declined fee will apply.

DISCOUNTS for LONGER TERM Rentals: 4- and 12-week renewable contracts are available. Prices per fortnight vary between vans. Discounted rates apply only to prepaid rentals. Any payment not cleared to the company account by 5pm on the due day may be charged the full daily rate shown on the caravan page. Pay your delivery and pickup charge, refundable credit card deposit, and first two weeks’ rent in advance. Future payments can be made fortnightly via bank transfer.

Long-term contract holders receive priority. You may request a renewal with written notice at least 14 days before your contract ends. Renewal requests are subject to review of your rental history. Renewal is not guaranteed. If declined, you must make the caravan available for collection at your current contract’s end date. Caravans listed as “Not Available” are usually on long-term hire and will not be open for forward bookings until the current contract ends. Check the “Availability Status” for updates.

PETS: Pets are welcome as long as the van is returned in the same condition it was delivered.

BOOKINGS: To secure the van you want, a non-refundable deposit must be paid at the time of booking as directed in your quote.

CHRISTMAS/NEW YEARS WEEK BOOKINGS: Subject to a minimum hire charge of eight days if your rental includes one or both holidays.

PICK UP AND DELIVERY TIMES: Monday to Friday, choose either morning (10am–1pm) or afternoon (1pm–4pm). Exceptions apply for caravan park deliveries (after 1pm) and collections (between 8.30am–10am). Some locations over 25km from the depot may have special times. You will be advised. SMS notifications are sent approximately 30 minutes before delivery or collection.

SATURDAY SURCHARGE: $55, payable upfront for Saturday deliveries or collections.

SUNDAY/PUBLIC HOLIDAY SURCHARGE: $110, payable upfront for Sunday or public holiday deliveries or collections. Collections before 12pm cannot be guaranteed. Days before and after public holidays may also have altered pickup or return times at the discretion of Pennywise Rentals.

CREDIT/DEBIT CARD FEES: A 2.2% fee applies to all payments, including refundable deposits, matching the processing fee charged by our bank.

CLEANING: Vans are inspected upon return and must be ready for the next hire. Rubbish or leftover items will be disposed of, and cleaning fees deducted from your deposit if necessary. To avoid charges, please clean thoroughly and remove all items at the end of your hire.

DEPOSIT REFUND: Your deposit will be refunded to the original credit card within 14 days. Refunds are processed weekly (excluding weekends and public holidays). Delays may occur if the caravan is returned in poor condition or there are outstanding issues.

15 amp Power Cord for connection to Caravan Parks
Ampfibian Adaptor to plug into domestic power , if not being delivered to a Caravan Park.
2 8.5kg LPG Bottle if being Delivered to a Caravan Park or non domestic site.
Mattress Protectors to be used on the beds.
Basic Cleaning Materials Including Dishwashing liquid, spray and wipe, cleaning cloths, scrub brush dustpan and broom and some Tea Towels.
Water Hose for filling water tank
Waste Hose
Stabilser leg winder
Wheel Jack
We have other items See Additional Items below.

We have available generators, chairs, tables, gazebos, BBQ's, TV Entertainment pack and even portable WIFI and Chromecast packs to add to your camping experience.
See Here

HOW TO SET UP YOUR AWNING

HOW TO OPERATE YOUR HOT WATER SERVICE

HOW TO CLOSE YOUR AWNING

How to operate your thetford fridge

How to Power your Van 12/240 volt

How to use and empty your toilet

2016 JAYCO BASESTATION instructional clip